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How we protect your account and your money

Your account security and payment safety come first at mahong77. We operate within the legal framework that applies to our service in Indonesia, handling your deposits through DANA…

Data protection on fileSecure withdrawal verificationLocal payment compliance
mahong77 How we protect your account and your money
REACH US

Legal and data support channels

Team online

Email

Contact our legal and compliance team at [email protected] with questions about your data, account terms, or policy changes. We respond within 24 hours.

Live chat

Our support team is available 09:00–23:00 (Jakarta time) Monday to Sunday. Chat directly from the lobby footer for immediate clarification on account restrictions or payment holds.

Account settings

Visit your account dashboard and tap Profile → Privacy & Data to review your stored information, change your password, or request a full copy of your personal data on file.

DATA INTEGRITY

How we handle your information

Account verification

When you open an account, we collect your name, date of birth, email and phone number. This data is verified once and stored securely; you can update it anytime from your account settings page.

Cookie and tracking policy

We use cookies to keep you logged in and to remember your game preferences. You can manage cookie settings in your browser; blocking them may affect login speed or lobby performance.

Payment record retention

Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are kept for five years for audit and legal compliance. You can view your full transaction history anytime in the wallet section.

Data deletion requests

You may request account closure and data deletion by emailing [email protected]. We will erase your personal data within 30 days, except transaction records we must retain by law.

Third-party sharing limits

We do not share your personal information with marketing agencies or affiliates. Payment processors and fraud-prevention services see only what they need to process your transaction.

Security incident reporting

If you suspect unauthorized access to your account or a data breach, contact [email protected] immediately. We investigate within 24 hours and notify you of findings and next steps.

Legal questions answered

Log into your account, go to Settings → Account Closure, and confirm. Your balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) within 48 hours. Your personal data will be deleted within 30 days after closure.

Yes. Go to your Profile → Privacy & Data and select 'Download my data'. You'll receive a file with your account details, transactions, and login history within 7 business days.

Your account is governed by mahong77's terms of service, which you accepted when you registered. You can review them anytime in the footer under 'Terms' or request a physical copy by emailing [email protected].

All DANA, OVO, GoPay and QRIS deposits and withdrawals are logged for five years. You can view your full history in the wallet section of your account at any time.

Contact [email protected] immediately with your withdrawal ID. We investigate transaction disputes within 24 hours and coordinate with your payment provider to recover or reverse the error.

Where local law permits, customer funds held in designated accounts are protected. We keep client money separate from operational accounts. For details specific to your region, contact [email protected].

We use your email and phone to verify your identity, send withdrawal confirmations, and notify you of account security alerts. We never sell these details and do not send unsolicited marketing without your consent.